Convenient, on campus care that allows you to:

• Establish care with a Primary Care provider.
• Address acute symptoms or immediate health concerns.
• Receive regular, preventive check ups to proactively address health maintenance.
• Refill your prescriptions with the onsite Walgreens pharmacy.
• Proactively monitor any chronic health concerns (e.g. High blood pressure, diabetes, asthma).
• Consult with a nurse for our nurse-led programs (Travel consults, allergy maintenance, and more to come).
• Access Physical Medicine (Chiropractic Care, Physical Therapy, Medical Massage, and Acupuncture) in the same place as your Primary Care Provider. 
• Meet with an Ergonomic specialist.
• Discuss mental health concerns with onsite Psychiatry and Counselors.
• Meet with Wellness Coaches to discuss topics such as: stress management, physical activity, cultivating resilience, and professional development. 
• Collaborate with our dietitians to create a lifestyle plan to meet your health goals.

Living Well Health Center is comprised of vendors who provide the best care in the industry, right on campus. While most appointments can be booked via the Crossover Patient Portal, there are some services that require a different means of scheduling. The below list will provide the corresponding services with the appropriate scheduling link:

• Crossover Patient Portal 
  • Primary Care
  • Psychiatry
  • Optometry
  • Dietician
  • Physical Therapy
  • Chiropractic
  • Acupuncture
  • Massage
  • Lab
• Spring Health 
  • Counseling
• Be Well
  • Wellness Coaching

OR 

call us at (425) 216-0550 and one of our Hosts will help schedule your appointment or help direct you to the appropriate vendor.

Please call (425) 216-0550 to speak with our team and activate your account. Review your eligibility here.

Verification of eligibility must be confirmed prior to scheduling. Upon initial enrollment, verification can take between 15-30 days. For additional questions, please contact your Microsoft health plan member services department.

Masking for patients and staff in all areas of the clinic is optional and no longer mandatory, unless they:

• Have signs/symptoms of acute respiratory illness such as fever, cough, nasal congestion, runny nose
• Have been diagnosed with, or likely have, a respiratory illness (COVID-19, flu, cold, etc.)
• Had a known exposure to COVID-19 (within 10 days)

Please reference the eligibility page for age restrictions as they vary by service.

To schedule an appointment for a child 13-17 years old, you will need to call the LWHC at 425.216.0550.

Due to Washington state privacy regulations, appointments for minors can not be made via the patient Portal.

Before our providers are able to see a patient 13-17 years old, the legal guardian will have to come into the clinic to fill out a minor consent form.

You are able to check-in online 24 hours prior to your appointment via your patient Portal. To check-in via your portal;  

1) Login to your Crossover Portal account 

2) Click on the appointments tab on the left hand side 

3) Click the "check-in" button and fill out the questionnaires. 

OR 

Arrive to your appointment 10-15 minutes early and you can fill out the questionnaires at the clinic. 

These questions help us to assess the factors that affect individuals and their healthcare outside of their medical provider’s offices. The information is used to evaluate and assess progress towards better health care delivery, and to raise everyones health to a new standard.

Note: Your protected health information (PHI) will not be shared with Microsoft.

Depending on what service you are looking for, we recommend planning ahead up to 3 months in advance. 

Preventative check ups typically schedule out months in advance. 

For acute symptoms or immediate health concerns we have limited same day appointments available. For questions about availability, please call the Living Well Health Center at (425) 216-0550. 

If you have acute symptoms or immediate health concerns, you should schedule an office visit or a virtual office visit. 

You will discuss your health concern with one of our Primary Care Providers. You and your provider will discuss the appropriate care plan for your needs. 

Common reasons for medical office visits include: 

To ensure continuity and familiarity with your circumstance, you should schedule an office visit or a virtual office visit with the same provider. 

You should schedule a preventative health exam. When scheduling your appointment, select “Annual Well Exam”.

You receive one preventative health exam a year covered by your insurance under your preventative health benefits.

Your preventative health exam includes routine measurements (height, weight, blood pressure, and body mass index (BMI), review of medical and family history, review of medications, supplements, and personalized lab screenings.

This may also include referrals to other onsite care (Wellness coaching, Dietitian, Physical Medicine, etc).

Please remember, preventive care services are intended to prevent or detect problems before you notice symptoms or have a diagnosis. If you need testing or referrals to diagnose or treat an illness, injury, or disease, whether pre-existing or not, you will incur fees in the form of coinsurance or deductible charges.

You should schedule an RN Travel Consult through our nurse-led program. In the appointment you will discuss vaccinations, prescriptions and advice personalized to your travel destination.

To cover all eventualities for immunizations and vaccinations, you should ideally make your appointment at least six to eight weeks prior to your trip. Advance planning is critical as some vaccines can take up to a month to become fully effective, and others may require a series of injections. 

Travel visits are for preventative care, and not for the diagnosis or treatment of medical conditions or illnesses.

A screening test is defined as a test which is performed on patients who do not have signs or symptoms of disease. 

• For example, in a patient who has no signs or symptoms of cardiovascular disease, testing cholesterol is a screening test; the same test on a patient who has a diagnosis of hyperlipidemia or heart disease is a diagnostic test.
• In a patient who has no signs or symptoms of diabetes, a fasting blood sugar is a screening test; in a patient who is diabetic, or who has impaired glucose tolerance, the same test is a diagnostic test. 
• In a woman who does not have breast lumps or any findings on a physical examination, a mammogram is a screening test. In a woman who has a breast lump or a diagnosis of fibrocystic breast disease, a mammogram is a diagnostic test.
• A diagnostic test is defined as a test which is performed in order to rule out or to confirm a suspected condition, in patients with findings, signs or symptoms of disease, in order to monitor a known diagnosis, or to evaluate a patient who has been exposed to a specific disease. Diagnostic testing for certain conditions, illnesses or diseases may also require referral(s) to an outside provider.

CERTAIN MEDICATION(S), TREATMENT(S), TEST(S), IMAGING STUDIES AND/OR REFERRAL(S), WHETHER SCREENING OR DIAGNOSTIC, MAY NOT BE COVERED BY INSURANCE AND THUS ANY ASSOCIATED FEE(S), CHARGE(S) AND/OR CO-PAY(S) ARE THEN THE SOLE REPONSIBILITY OF THE PATIENT. CHECK WITH YOUR INSURANCE COMPANY BEFOREHAND IF YOU ARE NOT CERTAIN ABOUT YOUR COVERAGE. 

You can schedule and Office Visits at the Living Well Health Center when convenient for you. However, we do have a limited number of same day appointments available. 

To check appointment availability, you can check via your patient Portal  or call (425) 216-0550 and a Host will help you schedule in the next available appointment time. 

See “How do I know if I need to schedule an Office Visit or go to Urgent Care/ Emergency Room?” for common reasons to go to the emergency room.

If you have a serious or life-threatening injury or illness which endangers your life or can permanently impair you, you should be taken directly to the emergency room or call 911. You do not need to call our office first. 

If you need care for an acute health problem right away, for example with trouble breathing, acute chest pain or serious injuries which cannot be treated within an office setting and necessitate more extensive facilities, we recommend calling 911 for immediate assessment in the Emergency Department. 

See “How do I know if I need to schedule an Office Visit or go to Urgent Care/ Emergency Room?” for common reasons to go to the emergency room.

Common reasons to go to the emergency room include:

On the back of your insurance care there is a number to reach the Microsoft 24 hour Health Line, a confidential health-care information for you and your family. The Health Line is staffed by registered nurses, and available 24 hours a day, seven days a week, every day of the year, including weekends and holidays. 

A referral is a formal request from your provider requesting services from a specialist. Referrals may be made to other services we provide here at the LWHC. If the LWHC does not offer the service you need to address your health concern, you will be referred somewhere in the community. You may be referred to a specialized clinician or facility. If we send a “formal referral request” to the specialist – it will be accompanied with documentation on your health history at the LWHC.

After your visit with the specialist we will receive the referral visit documentation for you Provider to look over. If you think you may need a referral for non-primary care services– please schedule an office visit.

Yes, your personal medical health information is stored on a secure confidential platform.  

No, your personal medical information is not shared with Microsoft. 

Absolutely; but if you are also seeing a primary care provider outside the LWHC – it is important to coordinate your care, to ensure appropriate monitoring of your health. If you choose, however, we can provide all the primary care services which you may need at Living Well Health Center.

You will schedule an office visit or a virtual office visit and discuss with your provider what the appropriate care plan is for you. 

We will try our best to accommodate your request. 

Note: We reserve the right to ask any accompanying guest to leave the exam room at the provider's discretion. 

According to the Americans With Disabilities Act, “Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” 

Therefore, unless the patient has been diagnosed with a specific disability and the dog referenced has been individually trained to work or perform tasks specifically for that disability, we regret that we cannot accommodate or authorize other animals. 

To be compliant with HIPAA laws, we do not allow recording to ensure every patient's privacy. 

You will also receive a survey via email after your visit and can provide anonymous feedback regarding your visit. If you would like to speak with management regarding a concern, please email LWHC@crossoverhealth.com.